Ignite™ ASR
Affordable Network Device Support & Hassle-free RMA Services from SRN
For companies that operate multiple branch locations, every minute of network downtime translates to lost revenue and a disrupted customer experience.
SRN’s Ignite™ASR service stands as a strong defense against such disruptions, offering advanced technical support and rapid hardware replacement for your fleet of firewalls, switches, access points, and more.
Already Have Internal Network Support?
Maybe you already have a strong internal support team for your network infrastructure, but you struggle to solve critical network device issues in a timely fashion. Let us bolster your help desk by providing critical L3 support for your network operations. Ignite™ASR couples advanced device support with an express RMA service for swift equipment fixes or replacements to ensure your operations stay agile and resilient.
Advanced Support Includes:
- Priority L3 Support – Helpdesk to Helpdesk
- Custom response times tailored to your needs
- Remote troubleshooting
- Online ticket submission or live call center
RMA Service Includes:
- Network device inventory management
- Multiple options for deploying preconfigured devices
- Online tracking of incident status, including shipping tracking
- Optional: Dispatch network technicians to install.
